Trustmark program ‘still confusing’ – online sellers

Trustmark Program Common Questions Answered

As a professional street performer, you're no stranger to uncertainty. However, when it comes to the Trustmark program, even seasoned pros may find themselves asking questions. In this blog, we'll tackle five common concerns related to the Trustmark program, ensuring you can focus on what matters most – your craft.

What is the Trustmark Program?

The Trustmark program is a digital badge issued by the Department of Trade and Industry (DTI) that certifies an online business' compliance with standards for e-commerce, consumer protection, and data privacy. This seal of approval assures customers that you're committed to fair practices and accountability.

How Do I Obtain My Trustmark?

Obtaining your Trustmark is a straightforward process

DTI-accredited micro enterprises can avail of the Trustmark at no cost.
Small businesses with total assets up to P3 million pay P130 (P100 for web administration fee, P30 for documentary stamp).
Medium enterprises with total assets above P15 million pay P1,130 (P1,000 for application, P100 for web administration, and P30 for documentary stamp).

Is the Trustmark Mandatory?

While the Trustmark is currently a voluntary program, it has become mandatory for online sellers. This means you'll need to register for your Trustmark to comply with regulations.

How Do I Renew My Trustmark?

Renewing your Trustmark is just as easy

The Trustmark is valid for one year from its issuance date.
Renewal must be filed between three months and 30 calendar days before the expiration date. Mark those deadlines in your calendar!

What's All the Fuss About?

Some online sellers, like Anna Magkawas of the Online Negosyo Empowerment Council (ONEC), have raised concerns that the Trustmark is redundant and duplicates existing consumer laws and platform verification systems. While we can't speak for the DTI, it's clear that there's some confusion surrounding the program.

Actionable Advice

Don't let uncertainty hold you back from getting your Trustmark! Here's what you can do

Review the Trustmark guidelines and requirements to ensure you're meeting the necessary standards.
Keep an eye out for updates on the DTI's policy review, which may impact the mandatory status of the Trustmark program.
Focus on building a strong online presence and providing excellent customer service – these are key to success in the digital world!

Conclusion

As street performers, we're no strangers to uncertainty. By staying informed about the Trustmark program, you can focus on what matters most – your craft. Remember to review the guidelines, keep an eye out for updates, and prioritize building a strong online presence. With the right approach, you'll be well on your way to success!

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Edward Lance Arellano Lorilla

CEO / Co-Founder

Enjoy the little things in life. For one day, you may look back and realize they were the big things. Many of life's failures are people who did not realize how close they were to success when they gave up.